System not recognizing kindle device

The system not recognizing Kindle Device

If it happens that after connecting, the Kindle Device is not showing on PC then that means the system is not recognizing the device. Well in such situation you will definitely look for Kindle Support. But wait, before going for Kindle help, we suggest you check that either you connect your device properly or not. Furthermore, do not forget to check the framework.

Here are some factors that you need to look upon:

The hardware diagnose

Working status : first of all check the power and working of your computer and Kindle Device. Not only the computer but also the device must not be frozen stuck or hanged

Check USB Connection: check the USB Ports of your system. Well, there are two USB ports, one at backside and other at the front. Sometimes the front USB ports fail to detect the device, so you must check the USB ports given at the back side. After checking the ports, connect the Kindle device to it.

The software diagnose : After checking the ports, go through the software installed. Check either the soft wares are properly installed or not. In order to transfer data, you may be required to install some additional software to the device.

The device you may need to install on your system:

Mac OS  For  X 10.5 and above versions, you need to install “The free Android File Transfer application”
Windows XP For Windows XP, you need to install the “Windows Media Player 11”. To download the Windows Media Player 11 you can visit the link
Linux system   If you have a Linux system, then you need to install an MTP USB driver


Kindle Not Showing up on Windows

Once you are sure that the hardware and software of your system are in good condition to perform the task, you need to:

  • Restart the computer. Afterward restart the Kindle device too.
  • Unplug the USB wire and then connect it again
  • Once you complete the above-given instructions your system will be able to recognize and read the Kindle device.

Kindle Not showing up on Mac

If you are having a Mac system, and the Kindle device is not getting recognized by it then there are some instructions that you can follow:

Use the USB port and then connect the Kindle device to the Mac System

Go to the settings option available at the device and then go to Menu and then choose the Restart Kindle option

Settings > Menu > Restart Kindle.


Once you complete the procedure, your device will get restarted. In your Mac, the Kindle device will be shown as a USB Drive.

With the help of above-given instructions, you will be able to solve the Kindle problem easily. If still, the problem persists, then you may contact the Kindle Support Executives by dialing the Kindle customer support phone number 1-877-550-1655.

This Kindle Support number is available 24*7. Moreover, you don’t need to pay any charge for dialing the Kindle Helpline number. Furthermore, you can also use the chat box available at the website